Managed Services

- Server Management

Server Management is the fundamental building block in our approach to managing the IT infrastructure for small and medium businesses. This service helps to ensure the reliability, availability, and maximum longevity of your servers and in turn provide a high level of server uptime and productivity for your staff.

The product is made up of the following core components:

Server Monitoring

If our systems detect an issue such as low disk space or memory, high CPU utilization, service failures or other important system diagnostics, our team will be alerted and take the appropriate action before the issues become a serious problem.

Performance Trends

Our tools enable us to gather usage and trending information on your servers as well, so we can make better recommendations for capacity and life cycle planning.

Patch Management

We will keep your servers secure with routine monthly security updates that are performed on a schedule that will not disrupt your business during regular working hours.

Server Checks

In addition to automated monitoring one of our Network Operations Center (NOC) engineers will carry out a health check of the system. Items that are checked depend on the server role and include items such as:

  • Review of system logs and data
  • Anti-virus management
  • Exchange server check
  • Backup check & test restore
  • Windows server security scan
  • SQL server check
  • Event log review
  • Raid Verification

Hardware & Software Inventory Management for Servers

Keeping track of hardware and software is an important part of IT management. It can help you plan and budget as well as help to ensure that you are in compliance with your software licensing. We track your server hardware and software and can produce a report for you on a scheduled basis or at a moment’s notice if you need it.

Server Maintenance

Routine maintenance and critical upgrades are rolled out behind the scenes by our network operations center so your systems are always functioning at peak performance, and your data is always accessible and secure.

Complete Care

For a fixed cost, we offer a comprehensive, enterprise-level suite of IT support services including network monitoring, maintenance and reporting that deliver outstanding value for your small business. Supported by knowledgeable engineers, we support your network servers to keep the systems up-to- date and operations performing 24/7. This translates to less staff interruption and downtime, and more time focused on tasks. Available for Complete Care enrollment only.